Refund Policy
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Thank you for shopping with The Nightmare Vault. We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Refund Eligibility
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You may request a refund within 14 days of receiving your order.
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Items must be unused, in their original condition, and with all original packaging.
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Digital products, personalised items, and perishable goods are non-refundable unless defective.
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Proof of purchase (receipt or order confirmation) is required to process a refund.
How to Request a Refund
To initiate a refund, please follow these steps:
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Contact our customer support team at thenightmarev4ult@gmail.com with your order details.
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If applicable, return the item to the provided address (return shipping costs may apply unless the product is defective or incorrect).
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Once we receive and inspect the item, we will notify you about the status of your refund.
Refund Processing
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Approved refunds will be processed within 5-10 business days to your original payment method.
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Refunds may take additional time to reflect in your account depending on your bank or payment provider.
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Shipping fees are non-refundable, except in cases of incorrect or defective items.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item (if eligible) and place a new order.
Contact Us
If you have any questions about our refund policy, feel free to reach out to us at thenightmarev4ult@gmail.com.
The Nightmare Vault reserves the right to modify this refund policy at any time. Any updates will be reflected on this page.