Shipping Policy
 

Thank you for shopping with The Nightmare Vault. Below are the details of our shipping policies, including processing times, delivery estimates, and costs.

1. Order Processing

• Orders are processed within 3 - 5 business days (excluding weekends and holidays) after payment confirmation.

• If there are any delays, we will notify you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method. Estimated delivery times:

• Standard Shipping: 3-5 business days

Note: Delivery times may be affected by carrier delays, weather conditions, or customs processing for international orders.

3. Shipping Locations

We currently ship to the United Kingdom. If your location is not available at checkout, please contact us for assistance.

4. Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking number.

5. Lost or Stolen Packages

• We are not responsible for lost or stolen packages marked as delivered.

• If you experience an issue, please contact the shipping carrier first. If further assistance is needed, reach out to us at thenightmarev4ult@gmail.com

6. International Shipping & Customs

• International customers are responsible for customs duties, taxes, and import fees.

• Customs processing may cause additional delays beyond our control.

7. Returns Due to Shipping Issues

• If an order is returned due to an incorrect address, refusal, or unclaimed status, you may be responsible for reshipping fees.

• If you believe there is an issue with your shipment, please contact us within 5 days of delivery.

8. Contact Us

For any shipping-related inquiries, contact us at [thenightmarev4ult@gmail.com.

The Nightmare Vault reserves the right to update this policy at any time. Please review it periodically for changes.